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Help, Support & Grievances
Prompt assistance for purchases, study pack access, content questions, and statutory consumer grievance redressal.
48h Response SLA Active
48h Intake SLAEvery ticket receives an acknowledgment code and confirmation within 48 hours.
Purchase & Access CareInstant order verification, entitlement sync, and refund processing under our 7-day window.
Statutory RedressalGoverned under Consumer Protection (E-Commerce) Rules, 2020 with 30-day resolution.
Direct Contact Channels
No account required for email inquiriesCustomer Care
General order assistance, pack access, invoices, and refund requests.
Email desk pending configuration.
Typical response within 24 business hours.
Grievance Officer
Designated authority under Consumer Protection (E-Commerce) Rules.
Appointed OfficerCompliance Officer
Grievance email pending configuration.
Statutory SLA: 48h intake, 30-day resolution.
Security & Credential Protection Reminder
StudyHub staff will never ask for your passwords, credit/debit card numbers, CVVs, OTPs, or UPI PINs. Do not include card details or confidential payment numbers in your support ticket or message body.
Interactive Support Desk
Interactive Support Portal
Sign in with your email to open tracked support requests, access two-way messaging, and download complaint audit records.
Real-Time SLA Tracking
Track the statutory 48-hour acknowledgment and 30-day resolution countdowns directly.
Direct Two-Way Messaging
Communicate in real time with support representatives within secure ticket threads.
Audit Record Export
Download complete complaint audit records with cryptographic timestamps in standard JSON format.
Prefer direct email? You can contact Customer Care or the Grievance Officer directly using the email contacts above without signing in.
Sign in to Open a Ticket →Unresolved grievances may be escalated via the National Consumer Helpline (NCH)